Privacy policy

Hello Comfy ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website www.hellocomfy.com.au ("Site") or engaging with us via email, phone, or social media (collectively, the "Services"), you agree to the collection and use of your personal information as described below.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact information such as your name, email address, phone number, billing and shipping address
  • Account details such as your login credentials and preferences
  • Order details including purchase history and payment method (processed via secure third-party providers)
  • Website usage data including IP address, device/browser type, and interactions with our Site (via cookies and tracking technologies)
  • Customer service data provided through enquiries, feedback, or support requests

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, subscribe to our newsletter, create an account, or contact us
  • Automatically via cookies and analytics tools when you use our Site
  • From third parties such as Shopify, payment gateways, couriers, and marketing partners

3. Why We Collect and Use Personal Information

We use your personal information to:

  • Provide and deliver our products and services
  • Process orders, manage returns, and communicate with you about your transactions
  • Improve our website and customer experience
  • Send promotional emails or SMS (you may opt out at any time)
  • Prevent fraud or unauthorised access to our systems
  • Comply with Australian laws and business obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognise returning visitors and remember preferences
  • Analyse website traffic and improve performance
  • Deliver relevant advertising

You can adjust your browser settings to refuse cookies, but some features of our website may not function properly. For more on Shopify’s use of cookies, visit https://www.shopify.com/legal/cookies.

5. Disclosure of Personal Information

We may disclose your information to:

  • Service providers such as Shopify, payment processors, couriers, IT support, and analytics providers
  • Marketing partners who help deliver promotions or advertisements
  • Government bodies or regulators, where required by law
  • Another business in the event of a merger, sale, or restructure

We do not sell your personal information.

6. Overseas Disclosure

Some of our service providers may be located outside Australia, including in the United States, Canada, and Europe. We take reasonable steps to ensure overseas recipients handle your personal information in line with Australian privacy standards.

7. Security and Data Retention

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, and disclosure. However, no system is completely secure.

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

8. Accessing and Correcting Your Information

You may request access to or correction of your personal information by contacting us at sales@hellocomfy.com.au. We may need to verify your identity before responding to your request.

9. Marketing Communications

We may send promotional emails or messages. You can opt out by clicking “unsubscribe” in our emails or contacting us directly. We may still send you transactional or service-related messages.

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us to request deletion.

11. Complaints

If you believe we have mishandled your personal information, please contact us. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our operations or legal obligations. Any updates will be posted on this page with the new “Last updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Email: sales@hellocomfy.com.au
Website: www.hellocomfy.com.au

Last updated: 27 May 2025